Return Policy

Returns & Exchanges

Due to the personalized nature of our products, we cannot accept returns or exchanges on custom orders.

DAMAGED ITEMS
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos at hello.twowoodco@gmail.com.

We will either:
· Remake your item at no additional cost, or
· Issue a full refund

NON-PERSONALIZED ITEMS
Non-customized items may be returned within 14 days in original condition.

Questions? hello.twowoodco@gmail.com · We respond within 24 hours.