Refund policy

Returns & Refund Policy

Because every TwoWoodCo item is personalized and made to order, we cannot accept returns, exchanges, or refunds for change-of-mind purchases when there is no product-quality, fulfillment, or TwoWoodCo engraving issue.

DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

If your item arrives damaged, has a quality issue, is incorrect, or contains an engraving error made by TwoWoodCo, please contact us at hello@twowoodco.com within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• A clear photo of the complete product
• A close-up photo showing the damage, quality issue, incorrect item, or engraving error
• For transit damage, clear photos of the outer packaging and shipping label

Please keep the product and packaging until we provide next-step instructions. An unboxing video is not required.

RESOLUTION

After reviewing the issue, TwoWoodCo will provide a replacement or refund as appropriate. If a return is required for an eligible product-quality problem, transit damage, incorrect item, or engraving error made by TwoWoodCo, we will cover the return shipping cost.

CUSTOMER-SUBMITTED PERSONALIZATION ERRORS

We engrave the personalization information submitted with the order. We cannot offer a return, replacement, or refund when an engraving error results from an incorrect name, date, spelling, wording, or other personalization detail supplied by the customer.

CANCELLATIONS AND CHANGES

Cancellation or personalization changes must be requested within 2 hours of placing the order. After 2 hours, cancellations or changes cannot be accepted because production may have started.

QUESTIONS

Please contact us at hello@twowoodco.com.