Shipping policy

Shipping Policy

PROCESSING TIME

Orders usually ship in 1–2 business days. Personalized gifts are made to order, and a requested digital engraving preview may add 1–2 business days to production.

For personalized gifts, we begin production shortly after your order is placed. Please make sure all personalization details are correct before submitting your order, as we engrave exactly as provided.

WHERE WE SHIP

Currently, we ship to the United States, Canada, Australia, and the United Kingdom.

If you are located outside these regions, please contact us at hello@twowoodco.com before placing an order.

FREE SHIPPING

Standard shipping is free on orders of US$50 or more, and US$5 on orders below US$50.

ESTIMATED DELIVERY BY REGION

The following transit estimates apply to personalized walnut gifts after shipment. Jewelry cabinet delivery estimates are confirmed separately.

United States: 5–8 business days  
Canada: 5–7 business days  
United Kingdom: 3–5 business days  
Australia: 5–8 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances outside our control.

TRACKING

All orders include tracking information.

Once your order ships, you will receive a shipping confirmation email with your tracking number.

SHIPPING FROM

Personalized gifts are engraved and finished in Shanghai and shipped internationally from China with full tracking via YunExpress or another trusted shipping carrier. The non-personalized jewelry cabinet ships from China in two tracked parcels, which may arrive on different days.

CUSTOMS & DUTIES

TwoWoodCo covers import duties for orders delivered to the United States, Canada, the United Kingdom, and Australia. Customers are not responsible for import-duty payments on delivery.

If a carrier asks you to pay import duties, please contact hello@twowoodco.com before making a payment so we can resolve it.

Any applicable taxes collected at checkout are displayed separately. Customs clearance may still affect delivery estimates.

LOST OR DELAYED PACKAGES

If your package appears lost or significantly delayed, please contact us at hello@twowoodco.com.

We will work with the carrier to help resolve the issue.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before placing your order.

If you notice an address mistake, contact us as soon as possible at hello@twowoodco.com.

Once an order has shipped, we may not be able to change the delivery address.

QUESTIONS

If you have any questions about shipping, please contact us at:

hello@twowoodco.com